• info@phykon.com
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Customer support

Discover the future of customer service

Customer Support Service

We focus on offering the best customer service solutions and retention strategies to ensure that customer loyalty and retention rates significantly increase.

Phykon extends a wide range of outbound and inbound call centre services, with one goal in mind — To grow your business. Get top-notch, 24/7, RPA-powered call centre support to get the flexibility you need. Focus on your business while seasoned, rigorously trained call centre professionals handle customer support for you.

Our dedication to delivering excellent customer service has earned us the trust of our clients, across the globe. Phykon’s call centre services – tailored to clients’ specifications – consistently meet customer requirements. We are ISO 9001:2015 certified which means we adhere to strict quality standards. Nothing but the best for our clients.

What You Get with Phykon’s Automation-assisted Inbound Call Centre Service:
• Cost and Time Savings
• Increased Efficiency
• Automation-powered productivity
• Improved Scalability
• Reduced Risk
• Flexibility & Convenience
• Effective Business Continuity

Are you ready to grow your business?

No two businesses are alike. This is why our services are as fluid as they are focused. We work with businesses that need teams from as small as 5 to 50 (or more). The size or type of business does not matter — think of us as an extension of your team.

Phykon provides the best customer service solutions and the best customer support across multiple channels such as phone, e-mails, SMS, social media, live chat, online customer support, etc. Our advanced equipment uses cutting-edge technology to support and seamlessly provide outstanding customer support services to address the concerns of customers. Our proven BCP is a testament to our resilience and that of our clients too. We ensure that your business is prepared for and responds flexibly to any unplanned disruptions.

Customer support
Customer support

Live Chat

Customers sometimes choose the oddest of hours to interact with your products and services. So, what if a genuine customer wants to clarify their doubts after office hours? With Phykon by your side, the best RPA (Robotic Process Automation) chat support services will ensure that your customers always receive prompt replies, service support and relevant information round the clock.

Email Support

Never miss a customer’s email again! Connect with your customers, and let them connect with you — anytime, anywhere — through Phykon best email support services. Give your customers the convenience of reaching out to you 24/7. Send them notifications, promotions, how-to articles or a just a good old “Hello”! Or, provide swift, accurate responses to their queries. Phykon’s Automation-assisted Email Support lets you respond fast and effectively. Our email support services also provide convenience when you or your customers don’t need to respond on an immediate basis.

Phone Support

Struggling with high call volume? Don’t have the manpower to deal with it? Stumbling over errors? Take charge of your Phone Support with our 24/7 RPA-assisted Inbound Call Centre! Experience increased revenue, increased accuracy, improved customer satisfaction, improved First Call Resolution rates, and more with the benefits of automation. Close that sale fast, or get feedback or resolve issues — all with the experienced and certified team at Phykon. We’ve brought tremendous success to our clients from a range of sectors. And we can make a difference in your business too!

24/7 Automated Support

For a constantly logged-in world, your business too needs to be ready to offer sales and after-sales services on a 24/7 basis. We can assist you in effortlessly transforming your business into a round-the-clock operation, through our RPA powered Contact Centre with multi-channel capabilities. Offer a suite of services that customers can access any time from any part of the globe.

Social Media Support

Reach out to, engage and support your customers on their channel of choice! Make your brand accessible, provide swift responses, ensure proactive support, and connect with customers effectively through our Social Media Support. From new sales to service support, social media platforms can be creatively used to your brand’s benefit. Our team of experts can help you create and maintain a social media presence that helps customers access your brand with ease.

Technical Support

Boost CX with Phykon’s AI enabled Technical Support! Get qualified, trained and experienced Technical Support professionals to assist your customers with troubleshooting, upgrading, maintenance, software and hardware installation, and more. Our in-depth knowledge and skills guide customers to make use of products correctly and effectively. Focus on running your business, while we provide scalable, round-the-clock technical support to your customers.

Customer Experience

Phykon leverages the power of RPA in customer service. That’s how we deliver and consistently maintain a high level of excellence in customer experience. By using the best AI Customer Support technologies and a vast team of well-trained professionals, Phykon aims to set new standards in AI customer experience.

Need to know more?

Take a look at some of our success stories!

Case
use Case
AI-enabled Chatbots Fuel Business Growth

The rise of AI-enabled chatbots is changing customer-brand interactions. It replaces the need for human agents in customer interactions.

Case
use Case
Influencing strategy for quick order processing and increased customer satisfaction

The dairy industry in Australia has a gross value of $4 Billion. Superior quality and a vast range of fresh dairy products ...
Case
use Case
Enhanced Customer Service for Greater Customer Engagement

Today’s call centres, with their multi-channel capabilities, are now contact centres, or even customer engagement centres.

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